Gain Instant Insight with Real-Time Live Call Tracking
Acepeak makes it simple to create powerful automated workflows, so you can eliminate repetitive tasks and focus on the work that drives growth.
- Boost Sales and Agent Performance
- Seamlessly Integrate Your Workflow
- Uncover Actionable Customer Insights
Understand Your Customers Like Never Before
Transform every conversation into actionable insights with our advanced analytics
Real-Time Transcription
Get a live feed of conversations for immediate analysis and intervention opportunities.
Keyword Spotting
Automatically flag calls with specific keywords to identify customer needs or competitive mentions.
Sentiment Analysis
Gauge customer emotion to better understand their experience and satisfaction levels.
Elevate Your Team's Performance
Empower your team with tools to excel. Our live call tracking provides actionable
data to drive continuous improvement and success.
Live Call Whispering
Guide agents during live calls with real-time assistance
Instant Performance Feedback
Offer immediate coaching and improvement suggestions
Identify Training Needs
Pinpoint areas for development and skill enhancement
Boost Agent Confidence
Support your team in real-time for better outcomes
Powerful Features That Drive Results
Discover the tools that transform your call tracking into a competitive advantage
Real-Time Analytics Dashboard
Monitor every aspect of your call performance with live data visualization. Track agent productivity, customer satisfaction, and conversion rates as they happen, enabling instant decision-making and course correction.
Intelligent Call Routing
Automatically route calls to the most qualified agents based on caller intent, agent expertise, and real-time availability. Maximize conversion rates by ensuring every call reaches the right person at the right time.
AI-Powered Lead Scoring
Leverage machine learning to automatically score and prioritize leads based on conversation analysis, caller behavior, and historical data. Focus your team's efforts on the highest-value opportunities.
Seamless CRM Integration
Connect effortlessly with Salesforce, HubSpot, and 50+ other platforms to create a unified view of your customer journey. Sync call data, update records automatically, and maintain complete visibility across your sales funnel.
Advanced Reporting Suite
Generate comprehensive reports with detailed insights into call performance, agent productivity, and ROI metrics. Export data in multiple formats and schedule automated reports for stakeholders.
Drive More Conversions from Your Inbound Calls
Stop letting valuable leads slip away. Our inbound call tracking identifies which marketing campaigns drive valuable calls, allowing you to optimize ad spend, refine messaging, and increase your return on investment.
Why Real-Time Analytics Matter
Make informed decisions instantly with live data that drives results
Immediate Course Correction
Address issues as they arise on a call, not after the opportunity is lost.
Dynamic Lead Qualification
Score and route leads in real-time to the right agent for maximum conversion.
Enhanced Customer Experience
Quickly resolve customer pain points for improved satisfaction and loyalty.
Gain a Competitive Edge with Actionable Insights
Stay ahead with real-time insights. Acepeak helps you adapt fast using conversation data.
Frequently Asked Questions
What is live call tracking?
Live call tracking is the real-time monitoring and analysis of phone conversations. It provides immediate insights into agent performance and customer interactions, allowing for instant optimization and coaching.
How can this software improve my sales?
Our software helps your sales team refine their pitch and handle objections by providing real-time feedback and analytics to identify high-value leads and optimize conversion strategies.
Is the call tracking data secure?
Yes, all call data is encrypted and stored securely to ensure compliance with privacy regulations and protect customer information. We maintain enterprise-grade security standards.
Can I track calls from different marketing campaigns?
Absolutely. Assign unique, trackable phone numbers to each campaign to accurately measure its effectiveness and ROI, giving you complete visibility into your marketing performance.
Why should I choose Acepeak for call tracking?
Acepeak offers a user-friendly platform with robust features, dedicated support, and easy integration into your existing workflow. Our real-time analytics and AI-powered insights set us apart from the competition.
