Acepeak-Business Phone System
Global VoIP & Unified Communication Platform
The reliable and intelligent AI-powered communication system for modern businesses. Unify global calling, messaging, collaboration, carrier-grade connectivity—powered by a secure, high-availability network built for enterprises, MSPs, call centers, telecom carriers.
Trusted by over 5,000 businesses around the world
Chosen by businesses, MSPs, and carriers that depend on reliable global communication
Complete
Use one cloud platform for voice and video, chat, contact center-fully scalable.
AI-powered
Acepeak’s AI manages call summaries, routing, transcription, and security.
Deeply integrated
Streamline operations with modern APIs, automation, and telecom integrations.
Reliable and trusted
Operate with confidence on a high-availability Tier-1 network with global reach.
Get up and running in minutes
Deploy SIP trunks, UC seats, DIDs, and messaging services instantly-with zero service disruption.
Port existing numbers for free
Connect on any device
Access Acepeak calling messaging on any device, fully synced.
Scale globally
Manage teams, offices, and clients with multi-tenant, multilingual controls.
A complete AI -powered cloud communication system and more
EMPLOYEE EXPERIENCE
Keep teams connected
Unify your entire organization
Enable seamless communication across departments with integrated calling, chat, video, SMS, and shared insights.
Customize your workflows
Create intelligent routing paths, IVR menus, business hours, ring groups, call queues, and automated replies.
Get maximum value from one system
Voice, messaging, conferencing, analytics, SMS, and UC features-all in a single subscription.
CUSTOMER EXPERIENCE
Build stronger customer relationships
Create consistency with shared numbers
Share a single line across teams to reduce wait times and deliver faster responses.
Drive customer engagement
Offer queue callbacks, wait-time visibility, and priority routing to improve satisfaction.
Call data insights
Enable manual or auto-recording and analyze calls for training, compliance, and performance improvement.
BRANDED CALLING
Build trust on every call
Show your brand with every interaction
Display your verified business identity on outbound calls to increase answer rates.
Protect your reputation
STIR/SHAKEN-compliant verification ensures call authenticity and prevents spoofing.
Boost outbound performance
For sales, support, collections, and reminders-help teams connect faster and improve response rates.
Reimagine business calling with AI
AI Assistant
Automate tasks and capture details effortlessly.
Say goodbye to manual notes
Get real-time shareable AI-generated summaries for every call
Compose smarter SMS
Generate tailored SMS replies based on conversation context.
Instant call transcription
Create detailed,searchable transcripts for training, compliance
PRODUCT SPOTLIGHT
Meet the AI Receptionist
Your 24/7 intelligent phone receptionist
- Answers and routes calls naturally
- Handles FAQs and gathers details
- Books appointments
- Scales infinitely with automation
Features that simplify advanced call routing
Interactive Voice Response (IVR)
Build drag-and-drop menus to guide callers instantly to the right team.
Smart Call Routing
Route calls based on skills, departments, language, or availability.
Warm Transfer
Transfer calls smoothly with context for better handoffs.
Ring Groups
Ring users sequentially, simultaneously, or in custom patterns.
Call Handling Tools
Set custom greetings, voicemail logic, ring durations, missed-call actions.
Call Queues
Manage high-volume traffic with intelligent queue routing.
Explore integrations and analytics
APPS & DEVELOPERS
Integrate CRM, ERP, ticketing, and other apps through APIs or pre-built connectors.
ANALYTICS & REPORTING
Track call quality, usage patterns, revenue, traffic, agent performance, and more.
Stress-free migration services
Seamlessly move from legacy systems to the cloud with tailored migration and expert, hassle-free support.
ON-PREM TO CLOUD
Migrate from legacy PBX systems without downtime.
HYBRID CLOUD CONNECTOR
Connect existing hardware and PBX equipment to the cloud.
POTS REPLACEMENT
Modernize elevators, alarms, gates with secure SIP adapters.
Bring all your employee and customer experiences together
Contact Center
Omnichannel routing, advanced analytics, supervisor controls, AI agent assistance.
Conversation Intelligence
AI-powered scoring, insights, summaries, and performance reports.
Frequently asked questions
What does Acepeak’s unified communication platform include?
Acepeak offers voice, video, chat, SMS, SIP trunking, AI tools, and analytics—all in one secure cloud platform.
Is Acepeak suitable for enterprises, MSPs, and carriers?
Yes. Acepeak’s 99.999% uptime network, global routing, and multi-tenant controls are designed for large teams, service providers, and high-volume call centers.
Can I migrate from an on-prem PBX to Acepeak without downtime?
Yes. Acepeak supports seamless PBX and analog migration using cloud connectors and SIP adapters—without service interruption.
What AI features does the platform offer?
You get AI summaries, call transcription, routing intelligence, SMS generation, and the 24/7 AI Receptionist for automated answering and booking.
Which industries benefit most from Acepeak?
Enterprises, BPOs, MSPs, finance, healthcare, real estate, and resellers use Acepeak for secure calling, global routing, and AI-driven communication.
Switch to the trusted AI-powered communication system
Join thousands of businesses, MSPs, and carriers that trust Acepeak for their global communication.
