Stronger Customer Relationships with a Sticky Agent
Deliver personalized service and build instant trust. Acepeak’s Sticky Agent connects callers with the agent who already understands their history and needs.
Call Routing Dashboard
The Cost of Random Call Routing
Traditional call centers create frustrating experiences that damage customer relationships and hurt your bottom line.
Longer Wait Times
Customers waste time repeating their history to new agents, causing frustration
Customer Frustration
Repeating information hurts customer satisfaction, loyalty, and email marketing effectiveness
Higher Costs
Inefficient routing drives up costs, cuts productivity, and damages your bottom line
Transform Your Customer Experience
Our Sticky Agent technology delivers measurable improvements from day one.
Boost Customer Loyalty
Personalized service builds trust and lasting customer relationships.
Improve FCR Rates
Knowledgeable agents resolve issues faster with full context, including voicemail.
Reduce Call Times
Eliminate repetitive explanations and get straight to problem-solving.
Increase Agent Morale
Empower agents to build relationships and deliver better service.
Enhance Brand Image
Create a reputation for exceptional, personalized customer service.
Premium Experience
Deliver VIP-level service that sets you apart from competitors.
How Sticky Agent Works
Our intelligent routing system creates seamless customer experiences through smart agent matching.
Customer Identification
System instantly identifies returning callers using unique customer ID and call history.
Agent Matching
Intelligent routing finds their previous agent or best-skilled alternative based on your rules.
Seamless Connection
Customer connects with an agent who already understands their needs and history.
Perfect for Every Business Scenario
From enterprise support to specialized services, Sticky Agent adapts to your unique needs.
Technical Support
Connect customers to specialists familiar with their technical setup and previous issues.
Sales Continuity
Maintain relationships throughout the sales cycle with consistent point of contact.
Premium Accounts
Ensure VIP customers always reach their dedicated account manager or specialist.
Ready to Transform Your Customer Service?
Join thousands of businesses delivering exceptional customer experiences with Sticky Agent technology.
Frequently Asked Questions
Everything you need to know about Sticky Agent technology.
