Understand Every Conversation with Powerful Call Analytics

Move beyond simple call logs. Acepeak’s AI-driven call analytics provides deep insights into your customer interactions, empowering smarter business decisions.

Call Volume Analytics

Real-time call distribution throughout the day

Live

Auto-Refresh

247

Total Calls Today

12% increase

4:32

Avg. Call Duration

8% longer

84%

Quality Score

5% improvement

Peak Hour Insights

12 PM is your busiest hour

Consider adding more agents during this time

32% increase from yesterday

Call volume is trending upward

Optimal staffing hours: 10AM - 2PM

This 4-hour window accounts for 65% of daily calls

Everything You Need to Analyze Conversations

Our comprehensive suite of AI-powered tools transforms raw call data into actionable business intelligence.

AI-Powered Transcription

Get accurate, speaker-separated transcripts within minutes of each call completion.

Sentiment Analysis

Automatically detect customer emotions and agent performance to optimize interactions.

Keyword Tracking

Monitor specific terms, competitors, and topics that matter most to your business.

Compliance Monitoring

Ensure regulatory adherence with automated script and compliance checking.

Tangible Results Driven by Deeper Insights

Our customers see measurable improvements across all key performance indicators within the first 30 days of implementation.

35%

Enhanced Agent Performance

improvement in call quality

42%

Customer Satisfaction

increase in CSAT scores

28%

Sales Effectiveness

boost in conversion rates

90%

Compliance Risk

reduction in violations

Simple Setup, Powerful Results

Get started in minutes with our

Get started in minutes with our streamlined integration process

Connect

Integrate with your existing phone system in under 5 minutes

Analyze

AI automatically transcribes and analyzes every conversation

Optimize

Access insights through your secure dashboard and take action

Seamless Integration with Your Tech Stack

Connect Acepeak with the tools you already use

CRM Integration

Push call insights directly into Salesforce, HubSpot, and other CRM platforms

Helpdesk Software

Enrich support tickets with call transcripts and sentiment analysis

API Access

Build custom integrations with our robust REST API and webhooks

Ready to Transform Your Customer Conversations?

See how Acepeak's call analytics can provide the insights you need to drive growth and improve performance.

Get A Free Trial

Frequently Asked Questions

Your call transcript and initial analysis are typically available within minutes of the call ending.

No, it's designed for easy implementation with guided onboarding to get you running quickly.

Yes, you can create custom keyword lists to track mentions of products, competitors, or any crucial terms.

We use strict security protocols, including data encryption in transit and at rest, to protect your call information.

Acepeak combines powerful, enterprise-grade features with an intuitive interface and dedicated support for businesses of all sizes.

Real-Time Call Tracking

Call Analytics