Effortless Automated Call Management, Engineered for Growth
Experience unparalleled clarity and flexibility with Acepeak’s powerful internet telephony solutions, engineered to connect your teams and customers like never before.
Agent Performance Dashboard
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Recent Agent Assignments
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Customer #1234 → Agent Sarah
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Customer #5678 → Agent Mike
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Customer #9012 → Agent Lisa
Redefine Your First Point of Contact
Our automated call management, system is a smart digital receptionist for your business. It greets every caller professionally and connects them to the right destination, creating a flawless first impression.
Intelligent Call Routing
Automatically direct calls based on time, caller ID, or custom rules.
Professional IVR Menus
Guide callers with a professional voice menu to the right department.
Clear transfer process
Instantly connect callers to teams like Sales or Support, reducing hold times.
Real-time Analytics
Access real-time call logs and analytics to monitor performance.
Stop Losing Customers to Voicemail
Manual call handling frustrates customers and strains resources. Our call flow automation eliminates these pain points, preventing:
Missed Call
Potential customer lost
Customer Frustration
Long hold times
Staff Overload
Manual call routing
Revenue Impact
Lost opportunities
The Tools You Need for Perfect Call Handling
Drag-and-Drop IVR Builder
Create multi-level IVR menus with our simple visual editor. No technical skills required.
- Visual flow designer
- Custom voice prompts
- Multi-language support
Incoming Call
Play welcome message...
Sales
Support
Intelligent Call Routing
Set up custom business hours and holiday routing in seconds. Route calls to any device, anywhere.
- Time-based routing
- Caller ID recognition
- Failover options
Business Hours
9am - 6pm → Sales Team
After Hours
After 6pm → Voicemail
VIP Callers
Priority List → Direct Line
Real-time Analytics
Access call logs and performance metrics to monitor and optimize your system.
- Live call monitoring
- Performance metrics
- Custom reports
Seamless Integration
Connect automated call management system with your existing tools and systems for a unified communication experience.
- CRM integration
- API access
- Webhook support
Google Meet
Shopify
Gmail
More Than a Virtual Attendant—It's a Business Asset
Operate with enterprise-level efficiency. Enhance customer satisfaction with immediate, accurate responses and free up your team to focus on high-value tasks instead of manually directing calls.
Small & Medium Businesses
Present a polished image without a dedicated receptionist.
Customer Support Teams
Automatically triage requests to the right agent and reduce response times.
Sales Departments
Instantly connect high-intent callers with available sales reps to maximize conversion.
Launch Your Automated System in 3 Easy Steps
Our intuitive platform makes setup a breeze. Configure your entire system in minutes without technical help.
Choose your number
Select from available numbers or port your existing business line
Design your call flow
Use our drag-and-drop editor to create custom IVR menus
Go live instantly
Deploy your automated call management, system and start capturing every call
Unlock Every Opportunity, Effortlessly!
With Acepeak enhances customer interactions, minimizes missed opportunities, and empowers your team to achieve higher productivity effortlessly.
Frequently Asked Questions (FAQs)
What is an IVR system?
An Interactive Voice Response (IVR) lets callers use their keypad to navigate a voice menu for self-service.
Can I use my existing business phone number?
Yes, you can typically port your existing number to our platform without any service interruption.
How is Acepeak different?
Acepeak combines a user-friendly interface with powerful features, making advanced call automation accessible to all.
Is this system difficult to set up?
Not at all. Our visual editor allows you to create and deploy call flows in minutes without technical skills.
Can I route calls to my mobile phone?
Absolutely. Route calls to any device you choose, including mobiles, landlines, or VoIP softphones.
